RETURNS POLICY
Our return window lasts three days. If three days have gone by since your parcel delivery, unfortunately, we can’t offer you a refund or exchange. In the particular case concerning physical damage/missing product, you need to inform us at +91-7231900002 or through email at support{at}robozar.com within two days of the delivery.
We cannot create a free replacement for an item that was returned and replaced once earlier. Most items purchased from robozar.com are returnable within the return window, except those explicitly identified as not returnable. For the products the customer returns, the refund is issued to the original payment method (in case of pre-paid transactions) or the bank account (in case of Cash on Delivery orders). The timeline for such a refund is the return delivery date + three days.
Your item must be unused and in the same condition that you received it to be returned. It must also be in the original packaging. Return will not be processed if:
- It is determined that the product was damaged while in your possession.
- The product is different from what was shipped to you.
- The product is not returned in original condition (Soldered/Burnt products or products that don’t have their original packaging/bill won’t qualify for exchange or refund).
Products may not be eligible for return in some cases, including buyer’s remorse such as incorrect model or variant or incorrect product ordered. Products marked as “non-returnable” on the product detail page cannot be returned. Products may be eligible for replacement only if we have the same item in stock. If the replacement request is placed and we do not have the same product in stock, a refund will be issued to you.
Several types of goods are exempt from being returned. Additional non-returnable items: Gift cards and Downloadable software products. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item returned on a mercy basis, more than three days after delivery.
How to return items?
- Confirm your order ID and product SKU in the Invoice.
- Contact us with the Order ID and Product SKU details through the helpdesk.
- If the query isn’t solved through the helpdesk, contact us at +91-7231900002 or email at support{at}robozar.com, along with the Order ID and Product SKU details.
- Your address and the item you wish to return must be eligible for return. If the return is not suitable for Pickup, we provide a Self-Return option. Once the return is received, you will, per Robozar Refund Policy, be issued a refund to your original payment method.
- If the standard time frame (return product delivery + three days) has expired and you have still not received the refund, please contact us again through mail or phone.
Refunds will not be processed in cash.