Shipping and Returns Policy
Robozar Technologies is an electronics marketplace that maintains its own stock and warehouse. We at Robozar Technologies believe that you, as our customer, have ordered the items with enthusiasm and an urgent requirement.
The final shipping charges will be based on the weight and dimensions of the products in your order.
We strive to dispatch all orders received by noon Indian Standard Time within 48 hours from the time of order. For orders received on Saturdays and Sundays, we aim to get them dispatched by Tuesday. Occasionally, we may be limited by technical and stock issues (based on product specification or ready availability) and have to fulfill your order partially. We shall inform you of the same in such rare scenarios before dispatching the order.
In rare cases, there may be operational instances where we require more than four days to dispatch the order. In such a scenario, the customer has the right to request a complete refund.
For the fastest possible delivery time, we ship your order only through trustworthy and highly reputable courier services. Custom orders and orders provided with bulk discounts may be processed within seven working days. The customer may request the cancellation of the order, but the decision to refund would depend on whether the materials are already procured.
If you think that the condition or content of the parcel is not proper, or have any doubts regarding it being tampered with or damaged, kindly contact us through the support channel at +91-7231900002 or through email at sales@robozar.com.
All packages shall be shipped with an invoice included, mentioning the price as regulated by the Indian Tax Regulations. We use Shiprocket/Shipway/Other Partners as our fulfillment partner and cover 31,000+ Pin Codes. The expected delivery timeline is a sum of dispatch time and estimated time taken in the courier process for your particular Zip Code.
Most packages arrive on time. Orders sometimes show up after the estimated delivery date. Possible reasons for late delivery include the following:
- An incorrect address like missing apartment, building, floor, or unit number;
- Severe weather conditions;
- International customs procedures.
The recommended actions are:
- Track your package and confirm the estimated delivery date in ‘My Orders’.
- Confirm your shipping address in ‘My Orders’. To avoid delivery problems, keep your address information up to date. If there’s an issue with the shipping address, try to contact us at +91-7231900002 or email at sales@robozar.com.
For tracking the shipment status of your order, you may either use the ‘Track your Order’ section of our website or click on the mail confirmation you received from us with the Tracking Information. Depending on the shipping method you chose, the tracking information might not be visible immediately.
There may be specific reasons not limited to the following:
- The first package scan may be on arrival at a regional hub near the destination, which is common when shipping volume is high, and packages are processed in bulk. Until this first scan, the carrier may not acknowledge receipt of the parcel.
- The first package scan may not be until delivery. There may also be a delay in updates to the tracking database.
When the carrier returns a package as undeliverable, we automatically begin issuing a full refund (including shipping charges, except for some handling charges). You receive an email confirming the return and refund details within 48 hours of the parcel being returned to our warehouse. For information about the time it takes to process your refund, go to the Returns Section below.
If your tracking information shows that your package was delivered, but you can’t find it within 48 hours of expected delivery: Note: Some carriers may deliver until 10 PM.
- Verify the shipping address in Your Orders.
- Look for a notice of attempted delivery.
- Look around the delivery location for your package.
- See if someone else accepted the delivery.
- Some packages travel through multiple carriers; check your mailbox or messages.
If you still haven’t received your parcel, try to contact us at +91-7231900002 or email at sales@robozar.com. For a previous RTO, we reserve the right to cancel the fulfillment of orders to the customer at the same address.